At 369 Laser Clinics, every client’s story is a journey we take together. As a laser and skin practitioner for more than 15 years, I’ve seen firsthand how life changing the right treatment can be especially for those who’ve struggled for years and lost hope along the way. Today, I want to share one of those stories, straight from a client named Reena who asked me to have her experience written up. Her words moved me, and I’m honored to tell you how we helped her reclaim her confidence. Plus, I’ll give you a peek into how we treat our patients day by day because that’s what sets us apart and keeps clients coming through our doors.
I first met Reena when she walked into 369 for a consultation, a mix of hope and hesitation in her eyes. She’d been battling PCOS since she was 18, and like so many others, it hit her hard especially the excess hair growth that chipped away at her confidence. She was kind enough to share her story with me, and later, with her permission we have created to blog
“I had been diagnosed with PCOS at 18 and the symptoms were very hard to handle; the excess hair growth was affecting my confidence. I had tried various approaches to remove or lessen the hair such as wax, IPL home, threading and supplements. However the effect wasn’t much at all. I had decided to try laser at a different salon which was horrendous as it had burnt my skin; the owner had then called to apologise as their machine was faulty. I didn’t want to try laser again as the first experience was dreadful. After 2 years I had found 369 Laser Clinics; the reviews seemed good so I thought I’ll try. I went for a consultation and Barbara was very nice; she told me about the process and how it will help. I did tell her about my previous experience and she was very supportive and told me I should do the treatment. I had started in February 2024 and had many sessions; at first I felt like it wouldn’t make a difference but now I can feel and see the difference it has made—the reduction has been magnificent and I feel much more confident. It also has made my skin feel much clearer and smoother. I still continue to do my treatments. Very thankful to Barbara and the team at 369 clinics; would highly recommend this laser clinic.”
before 1st laser hair removal session on face and neck
Reena’s words capture the rollercoaster so many clients ride before finding us. That first laser disaster at another salon burns from a faulty machine left her scarred, both physically and emotionally. When she told me about it during our consultation, I could hear the fear in her voice. But I knew we could do better and get her smile back. We designed a plan just for her: a series of laser hair removal sessions calibrated for her
after laser hair removal session on face and neck – 369LC
skin type (she’s a Fitzpatrick Type IV, light brown and prone to pigmentation). I also recommended brightening creams to fade the dark patches years of waxing had caused a tip I’ve seen work wonders for clients like her. We started in January 2024, and while she was nervous at first, session by session, she began to trust the process.
What makes Reena’s story special and what I see with so many clients is how it unfolds day by day. At 369, we don’t just zap hair and send you on your way. Every appointment is a step forward. From day one, we assess your skin, talk through your history, and set realistic goals.Each session, we tweak the laser settings, checking how your skin responds. For Reena, I adjusted the intensity after session 2 when I noticed subtle redness, ensuring no repeat of her past burns. We chat, we monitor, we reassure because confidence doesn’t come overnight. By session 8, she was beaming, saying, “I can’t believe how much it’s reduced.” Now, months in, her hair’s nearly gone, her skin’s clearer, and those pigmentation patches? Fading fast, thanks to the creams I suggested.
This day by day care is how we treat every patient. We start with a thorough consultation and your story matters to us. Then, we craft a plan, whether it’s 6 sessions or 8 or perhaps more like Reena’s, tailored to your skin and concerns. Each visit, we check progress, adjust as needed, and recommend home care like those brightening creams to boost results. We’re there for the doubts (“Will this even work?”) and the wins (“I feel like me again!”). It’s not just about lasers; it’s about building trust, step by step, until you see the transformation you’ve dreamed of.
Reenar’s not alone. I’ve seen clients like Priya, who came after IPL at home failed to work on her PCOS hair, and now after 6 sessions being completed she has her silky legs up. Or Jas, who’d been burned by another clinic too, now enjoying her hair free face after just 8 visits. These stories of real people finding real solutions are why I love what I do at 369.
If you’re feeling like no one’s listening, let’s change that together. I’d love for you to schedule a consultation or give me a call.I’m Barbara, and I’m here to help you get your confidence back, just like we did for Reena. She took that step, and now she’s living with a confidence she thought was gone forever. We’ll sit down, hear your story, and build a plan to make your transformation happen, step by step.
Ready to start? Contact us today at 369 Laser Clinics:
- Phone: Call us at 0203 123 4567 to book a consultation or chat with me directly via Whatsapp
- Email: Drop us a line at bookings@369laserclinics.co.uk I’ll get back to you personally.
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