Treatment Terms & Conditions

1.1. By booking an appointment at 369 Laser Clinics, you agree to these Terms & Conditions.

1.2. All treatments are performed by qualified practitioners with over 15 years of laser experience.

1.3. 369 Laser Clinics reserves the right to amend these terms at any time.

1.4. No treatment will be carried out without a completed consultation and required patch test.

2. BOOKING & PAYMENT POLICY

2.1. Full payment is required at the time of booking for any treatment valued under £150.

2.2. For treatments £150 and above, a 50% deposit is required to secure the appointment, with the remaining balance due on the day of treatment.

2.3. All deposits and payments are non-refundable under all circumstances.

2.4. Deposits may be transferred only if rescheduling is requested at least 24 hours prior to the appointment.

2.5. Full payment for prepaid treatment courses must be made at the time of purchase. 2.6. Appointments are confirmed only once the required payment has been received.

2.7. Clients must arrive on time — lateness may result in reduced treatment time or loss of the appointment.

3. LATENESS POLICY

3.1. If arrival is delayed, it may not be possible to accommodate your full appointment.
3.2. A delay of more than 5–10 minutes may result in reduced treatment time or loss of the

appointment.
3.3. If the clinic must cancel your appointment due to lateness, the session or deposit will be

forfeited.
3.4. If the clinic needs to cancel at short notice, every effort will be made to contact you. 3.5. Some skin treatments require numbing cream, and clients may be asked to arrive

15–20 minutes early.
3.6. If you arrive too late for the numbing cream to be applied safely, the treatment will be

cancelled and the session will be lost.
3.7. Repeated lateness may result in refusal of future bookings or requirement of full

prepayment.

4. PATCH TEST POLICY

4.1. A patch test is required unless one has been carried out within the last 6 months with no medical changes.

4.2. Same-day patch test and treatment are permitted if the practitioner confirms skin suitability.

4.3. If contraindications are identified, treatment may be postponed for safety.

5. CANCELLATION, SICKNESS & NO-SHOW POLICY

5.1 Standard Cancellations

5.1. Appointments cancelled with less than 24 hours’ notice will result in loss of deposit or deduction of a prepaid session.

5.2. Same-day cancellations are treated as late cancellations.

5.2 Sickness Policy

5.3. Sickness cancellations are accepted up to two (2) times per treatment course without penalty if the clinic is notified before the appointment time.

5.4. After two sickness cancellations, the clinic may:

• ●  Deduct the missed session
• ●  Apply a late cancellation fee
• ●  Restrict future bookings to off-peak hours
• ●  Require full prepayment for all future sessions

5.5. Repeated sickness cancellations may require a doctor’s note before future bookings are allowed.

5.3 No-Show Policy

5.6. Non-attendance without notice (“no-show”) results in full loss of the session. 5.7. Multiple no-shows may result in booking restrictions or mandatory prepayment.

5.4 Long Appointment Protection

5.8. For appointments lasting 60–90 minutes, cancellations made within 2 hours of the appointment time will result in full session loss or full late-cancellation charge.

6. PREPAID TREATMENT PACKAGES & SINGLE TREATMENT POLICY

6.1. Prepaid packages provide discounted pricing as stated on the website.
6.2. No reduction in price can be given if treatment areas are removed or changed. 6.3. 48 hours’ notice is required to reschedule any prepaid appointment.
6.4. Cancelling within 48 hours or no-show results in the session being forfeited. 6.5. Prepaid packages cannot be changed after purchase.
6.6. Add-on areas are charged at the current website price.
6.7. Prepaid treatments are non-refundable and non-transferable.
6.8. You agree to these terms by purchasing prepaid treatments.

7. ONLINE PURCHASES

7.1. Treatments purchased online follow the same policies as in-clinic purchases.
7.2. Online purchases are non-transferable to other individuals, clinics, or treatment areas. 7.3. 48 hours’ notice is required to cancel an online appointment.
7.4. Cancelling within 48 hours or not attending will result in forfeiture of the treatment. 7.5. Refunds will be considered in line with UK Consumer Law.
7.6. Refund requests must be sent to info@369laserclinics.com.
7.7. The clinic will decide upon assessment whether a refund is applicable.

8. EXPIRY DATES FOR PRE-PAID TREATMENTS

Expiry begins from the purchase date, not the first session.

Laser Hair Removal Expiry

• ●  Single treatment — 6 weeks
• ●  Course of 4 — 5 months
• ●  Course of 6 — 8 months
• ●  Course of 8 — 10 monthsSkin Treatment Expiry

• ●  Single Skin Treatment — 2 months
• ●  Course of 6 Skin Treatments — 6 monthsImportant:

  Clients are responsible for booking their treatments within the expiry period.
  Expired sessions are automatically lost and cannot be extended, refunded, or transferred.

  9. TREATMENT PACKAGES

  9.1. Package areas cannot be split over separate appointments. 9.2. Packages are non-transferable and non-refundable.
  9.3. All sessions must be used before expiry.

  10. REFER A FRIEND PROGRAM

  10.1. When the referee spends £350+ on their first treatment, the referrer receives £50 credit.

  10.2. The referee also receives £50 credit after spending £350+. 10.3. Credits require a minimum £350 spend to redeem.
  10.4. Credits are not redeemable for cash.
  10.5. Excludes DMK Enzyme Therapy.

  10.6. Referrer and referee cannot be the same person or reuse referrals. 10.7. The programme may be modified or suspended at any time.

11. GIFT CARDS & VOUCHERS

11.1. Gift cards and vouchers are valid for 2 months from purchase.
11.2. A 7-day cooling-off period applies to unused online purchases only. 11.3. Gift cards are non-refundable and non-transferable.
11.4. They may be used as part or full payment for treatments or packages. 11.5. They cannot be exchanged for cash or used to buy gift cards.

12. PAYMENT METHODS

Accepted payment methods:

• ●  Cash
• ●  Visa / Visa Debit
• ●  Mastercard
• ●  369 Laser Clinic Gift Vouchers
• ●  Instalment plans available on request
  

  13. CLIENT RESPONSIBILITIES

  13.1. Follow all pre- and post-treatment instructions.
  13.2. Avoid tanning, sunbeds, and fake tan before laser treatments.
  13.3. Shave the treatment area 24 hours before your appointment unless advised

  otherwise.
  13.4. Arrive with clean, product-free skin.

  14. CLINIC RESPONSIBILITIES

  14.1. Provide safe, professional treatments using CE-marked equipment. 14.2. Maintain up-to-date client records.
  14.3. Ensure all practitioners are qualified and insured.
  14.4. Maintain client confidentiality in line with UK GDPR.

15. COMPLAINTS POLICY

15.1. Complaints must be submitted in writing within 48 hours. 15.2. All complaints will be investigated and reviewed.
15.3. Resolutions will be offered at the clinic’s discretion.